Refund and Returns Policy

Refund and Returns Policy

Age Requirements

People below 22 years old are not allowed to make any car reservations. A valid credit card in the name of the main driver must be presented on pick-up.

Age 73 and over – For senior drivers (73 and over) a surcharge of 20€ is payable locally at the rental desk.

Additional Drivers

1 additional drivers permitted with extra charge 10€/day

Minimum Age for Additional Drivers: 22

Additional drivers must have a driving license (of your country) of at least 1 year with no major endorsements.

Fuel Policy

Vehicles must be returned with the fuel tank: As It Left

Fuel surcharges will apply. Price depends on current market. Ask at counter.

Deposit Requirements

Cash deposits are accepted.

Payment Methods

Αccept the following methods of payment:

Company Account, VISA, Master Card, Cash

Optional Charges and Coverage

Extra Insurance CDW 3 ( Collision Damage Waiver ) 10.00 per day

Collision Damage Waiver is an optional service which, if accepted, reduces your financial liability for damage to the vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. The waiver carries an excess/deductible of 800 euros. This means that the renter will be liable for the first 800 euros amount in case of an accident. The excess excludes glass (windows etc), tyres and any towing. If the driver doesn’t drive in accordance with the Highway Code, the insurance doesn’t cover them.

Cancelation Policy

The reservation will be confirmed through a reply e-mail. You may cancel your reservation any time before the requested pickup time. Prepaid reservations are not refundable and cannot be canceled. Reservations are valid and honored for up to three hours after the requested pick up time. However this must be during the hours of operation. If the vehicle is not picked up within three hours of the requested pick up time your reservation status will be changed to a NO SHOW. We ask that you contact Santo Speed if you need to change the pick up time of your requested vehicle to avoid any problems. 

Insurance and Coverage

CDW is an insurance limiting your liability to the excess amount in case of damage. This insurance does not cover incidents such as damage to glass, tires, undercarriage, roof and loss of keys. Rental fees include: – Local Taxes and VAT – Third Party Insurance – Car Theft Protection 

Geographic Restrictions

Ferrying the car is only permitted by arrangement with the office. A written authorization from the office is required. Please contact our representatives via email for more information.